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Overview
The UVA Health Apps Portal allows users to access commonly used applications such as Epic Hyperspace, MSOffice, Skype, and Kronos via an internet connection without the security and encryption requirements of VPN.
If you have an on-site HIT computer the Apps Portal also provides Remote Desktop access.
For a full list of applications please reference this link. Note that Enterprise applications are generally provided to all users while Departmental applications have restricted access.
Requirements and instructions for accessing UVA Health Apps Portal, using Citrix, are below. Alienware m11x windows 10 drivers.
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- Load Citrix Workspace client on the remote device (e.g. PC, Mac)
Note you will need two-step authentication (DUO) to access UVA Health Apps Portal. More information is available here.
Load Citrix Workspace Client
In order to access remote applications provided by UVA Health you will need to install the latest version of the Citrix Workspace Application on your local device. It is recommended that you download the latest version of the client directly from the Citrix website.
Download Citrix forWindows
- Click the Download Citrix Workspace app for Windows
- When prompted, run the application.
- If prompted by User Account Control to allow the installation, choose yes:
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- Click Start to begin the installation process
- Check the I accept the license agreement box and click Install
- Once completed, click the Finish button to close the installer.
Download Citrix for Mac
- Click the Download Citrix Workspace app for Mac
- After the file has finished downloading, launch the installer and double-click the Install Citrix Workspace.pkg option.
- Click Continue
- On the Introduction screen, click Continue
- On the License screen, click Continue and then Agree
- On the Installation Type screen, Click Install
- When prompted, provide your administrative password and click Install Software
- On the Add Account screen, leave the Add Account option unchecked and lick Continue
- On the Summary screen click Close
- Depending on the version of OSX installed on your Mac, you may be prompted to delete the installation package. Please select Move to Trash.
Access an Application on the UVA Health Portal
To access an application on the UVA Health Apps portal you will need to have been added to the appropriate security group for that application and have a working DUO account (for authentication). If you are unsure of what is required, work with your group management to request access.
- Open a browser and access the Apps portal using the URL: https://portal.uvahealth.virginia.edu/Provide your username and password and click Logon. When prompted, provide DUO authentication to complete the logon process.
- After completing the logon you will be presented with all resources that you have permissions to access listed under the Citrix Applications section. We manage our VPN connections using Citrix software.
- Click the application you would like to launch. Note that certain applications are organized in folders depending on their usage. Clicking on the folder will list all application in that category.
Example: Citrix UVA Health Enterprise Apps - When you launch the application you should be presented with a progress bar while your application is launched and the connection made to the UVA Health resource:
Access Departmental Drives on UVA Health App Portal
- Direct drive access through Windows Explorer is not available via the Apps Portal.
- One can access all standard drives within the provided application. For example, if you need to edit a Word Document on the O: drive, launch the provided Microsoft Word application and use the File -> Open menu to locate and edit the document
- Due to the security requirements, dragging and dropping between applications will not work.
Troubleshooting
- If you receive a Security Warning when launching the application -
Check the Do not ask me again for this site and click the Permit Use option. - If the application does not launch when you click the icon -
Follow the below steps for the different browsers. Some browsers will not automatically launch the application file which will require you to perform an additional step.
Chrome- At the bottom left-hand corner of the Chrome window locate the most recently downloaded application file.
- Select Always open files of this type and then click Open.
Safari
- Click the download button in the upper right-hand corner of your browser window.
- Double-click the Citrix file that was most recently downloaded to launch the application.
Firefox
- Click the Do this automatically for files list this from now on And click OK.
- Click the Do this automatically for files list this from now on And click OK.
- If User is unable to manipulate buttons within published applications-
This is most often seen within Epic Hyperspace on Windows 10 devices.- Ensure that the Windows Scaling is set to 100%. Laptops and certain high DPI monitors might change the scaling to 125% or 150%. Once the scaling is changed back to 100% all controls should work properly.
- Right-click on the desktop, choose Display Setting
- Under the Scale and layout section, set Change the size of text, apps, and other items to 100% (Recommended)
Screen readers are software programs used by blind individuals to access computers and mobile devices. The JAWS and NVDA screen readers can be accessed from any public (Sites) Windows computer on the U-M campus. The VoiceOver screen reader is built into the Macintosh operating system.
If you have questions or would like demonstrations or training related to screen readers, please contact Knox Center staff at [email protected] or 734-647-6437.
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Users of public computers at U-M are required to log in before starting their screen reader, and may need to adjust the volume settings. Instructions for doing this with JAWS, NVDA, and VoiceOver are available at Accessing Screen Reader Software at Campus Computing Sites.
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Purpose of Screen Readers
- Screen readers provide a nonvisual interface to items on the computer screen:
- Visible information—as much as possible (e.g., screen readers cannot read bitmapped text)
- Invisible information (e.g., image descriptions hidden in HTML code)
- Additional information (e.g., number of links on a Web page)
- Instead of speaking information, some screen readers permit information to be sent to a refreshable braille display. At present, the university does not have any refreshable braille displays.
- Screen readers compensate for the mouse by using keyboard commands
- Many software programs have their own keyboard commands; these are often listed in the Help documentation
- Screen readers also have their own set of commands for reading and navigation functions
Although some people with learning disabilities can also benefit from spoken information, the programs they generally find most useful have different features. See Read & Write Gold for Windows and Read & Write Gold for Mac.
Screen Readers Supported by the University of Michigan
JAWS Screen Reader (Windows)
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Manufacturer:Freedom Scientific
Documentation is available through the Help menu in JAWS.
Key JAWS Concepts
- JAWS key: Used in combination with other keys to execute commands. By default, the JAWS key is the Insert key, but it can be changed to a different key.
- JAWS commands: Available from the JAWS help menu. To get contextual help, press Insert + F1.
- Cursors: JAWS has three primary cursors:
- PC Cursor: Default; follows keystrokes. To activate this, press Numpad +.
- JAWS Cursor: Emulates mouse functions. May provide access to information that is not heard when using the PC Cursor. To activate this, press Numpad -.
- o Virtual Cursor: Automatically activated when reviewing a Web page, allows the user to explore a page with the same reading techniques used for standard text, as well as providing information about web page elements such as links and headings.
- Forms mode: Used to enter text into a form field (otherwise, some keys may not be entered). To activate this, press Enter.
- Quick Keys: In some cases, pressing a letter will navigate to a specific web element (e.g., B moves focus to the next button, and C to the next combo box). This is why Forms mode is necessary; otherwise, pressing these letters would be interpreted as a command rather than text input.
- For a detailed tutorial on using the internet with JAWS, visit Surfing the Internet with JAWS.
NVDA Screen Reader (Windows)
Manufacturer: NVDA is an open source project of the not for profit NV Access Foundation.
Documentation is available through the Help menu in NVDA.
Key NVDA Concepts
- NVDA key: Used in combination with other keys to execute commands. By default, the NVDA key is the Insert key, but it can be changed to the caps lock key.
- NVDA key + N: activates the NVDA menu to access options and help.
- On web pages, NVDA uses a browse mode, similar to the virtual PC cursor used by JAWS. Browse mode allows for the reading of a web page using standard text reading keystrokes, as well as providing information about the web page structure e.g. headings, links, and lists.
- Focus mode is used to interact with web forms and applications. To toggle between browse and focus mode, press Insert + Space.
VoiceOver Screen Reader (Apple)
Built into the Macintosh and iOS (iPhone, iPod, iPad) operating systems. VoiceOver is the only available screen reader for Apple products.
To turn on or off: press command + F5.
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Key VoiceOver Concepts
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- VoiceOver keys (VO keys): The Control + Option keys, used in combination with other keys to execute commands.
- To access the Voice Over help menu, which includes command list, getting started tutorial, and VoiceOver Manual: VO Keys+H.
- Voice Over uses an interaction model of screen navigation. Items such as toolbars and tables are presented as a single object, and the user must interact using a keyboard command to review the contents of the item.
- To compile a searchable list of all items on a screen, press vo+i.
- A 'Web rotor' is used to present lists of web elements such as links, headings, and landmarks. It can be activated with VO keys + u.
- Macintosh has fewer built-in system commands than Windows. List of Macintosh system commands.
- VoiceOver is also built into other Apple products, such as the iPhone and iPad. With these products, a system of gestures is used to operate VoiceOver (e.g., tapping once announces the item touched, while tapping twice activates the item.)